MTN Marks 300 Million Customers with New AI Collaboration with Microsoft

MTN Group, Africa’s leading mobile operator, has announced a landmark partnership with Microsoft to expand access to artificial intelligence–powered learning and productivity tools across the continent. The collaboration comes as MTN celebrates surpassing 300 million customers, one of the most significant milestones in the company’s history.

The initiative aims to democratise access to Microsoft 365 with Copilot, an AI-enabled solution that enhances research, writing, communication and collaboration across devices. By integrating Copilot into MTN’s ecosystem, millions of Africans will gain access to tools that boost digital skills and enable fuller participation in the digital economy.

AI Tools to Boost Productivity and Online Safety

The offering includes Microsoft’s advanced security features, designed to keep users safer online through protection against phishing, data loss and emerging cyberthreats. These built-in capabilities are supported by continuous device monitoring, helping users navigate the digital world with more confidence.

MTN Group President and CEO Ralph Mupita noted that Africa’s growth will be increasingly defined by how effectively its people engage with digital technologies.

“Africa’s growth will increasingly be shaped by how effectively its people can participate in the digital world. This new collaboration strengthens that trajectory. Working together, we will open new pathways for innovation and opportunity that will define the continent’s next phase of progress.”
– Ralph Mupita, Group President and CEO, MTN

A Shared Vision for Digital Empowerment

By combining MTN’s reach with Microsoft’s global technology expertise, the partnership underscores a shared mission to bridge digital skills gaps and accelerate Africa’s shift from basic connectivity to meaningful digital participation.

Samer Abu-Ltaif, President for Europe, Middle East and Africa at Microsoft, highlighted the importance of empowering African users with AI tools.

“Our collaboration with MTN reflects our shared goal to enable people to learn, create and participate meaningfully in the digital economy. By bringing Copilot to millions of MTN customers, we are helping unlock new opportunities for learning and innovation across Africa.”
– Samer Abu-Ltaif, President for Europe, Middle East and Africa, Microsoft

Rollout Begins in 2026

MTN and Microsoft plan to begin rolling out the offering in selected MTN markets in early 2026. The initiative complements MTN’s broader strategy to integrate artificial intelligence across its network and services, with a focus on enhancing learning, accessibility and digital inclusion.

The partnership also reinforces MTN’s commitment to responsible technology, sustainable growth and expanding opportunities for individuals and businesses across the continent.